FAQ
What documents are required to apply for a loan?
Passport or other identity document of the borrower;
Income Certificate from the place of work drawn up in accordance with the established procedure;
Documents related to securing loan repayment.
What is the procedure for applying for an online loan?
An online loan is provided remotely using the installed Milliy Mobile App.
Continuous salary and equivalent funds for the last three months shall be credited to the borrower's HUMO plastic card.
Can I make loan payments without visiting the bank?
Certainly! Customers can make loan payments as well as monitor the status using the installed Milliy App.
At what age may people get a loan?
Loans to individuals are provided to citizens of the Republic of Uzbekistan aged 18 to 65 years old who have the income.
Can be an educational loan provided to foreign citizens and stateless persons?
Educational loans are not available to foreign citizens and stateless persons.
What should be done to unblock the card?
To unblock the card, you must contact the bank branch where the card was opened with your identity document.
What is the procedure for enabling SMS notification for the card?
SMS notification for the Uzcard card can be activated through an ATM. SMS notification for the Humo card is activated through the bank branch where the card was opened.
Is it possible to order a card online without visiting bank branches?
You can order all cards in national and foreign currency remotely using the Milliy App.
What should I do if I forgot card PIN?
If you have forgotten your card PIN, please come with your identity document to the bank where the card was opened.
How to block a card (UzCard/HUMO) if it is lost?
If you the card (UzCard/HUMO) is lost, you can block it yourself using the Milliy Bank App or call (78) 148-00 10 and ask the operators to block the card.
What is the identification procedure for the Milliy mobile banking application?
The identification procedure is carried out remotely, directly in the Milliy application itself. To do this, on the main screen in the application, click on the icon in the upper left corner, and then select the “Identification” option from the menu and go through all its stages.
How to change the phone number registered in the Milliy App?
To change the phone number registered in the Milliy App, please come to the NBU branch which is convenient for you with your identity document.
What is an e-wallet?
An e-wallet is a system to store funds, as well as transfer money through an app to an account or bank card.
I forgot my app PIN.
When you reset your password, you enter the "secret question answer"
What international transfers are available at the NBU?
Currently, the NBU offers the following international money transfers: Western Union, MoneyGram, KoronaPay, Asia Express, Contact, Unistream, Swift, as well as Sberbank.
Information on Sber Bank money transfers
Users of the Milliy Mobile App can receive transfers from Russia using the Sberbank Online service to an electronic wallet in national currency, to an UzCard or HUMO card of the NBU.
The transfer is made in rubles. Upon receipt on an electronic wallet or card, it is automatically converted into UZS. No additional fees are charged.
What is Visa Direct?
Visa Direct is a service for money transfer using the Milliy Mobile App to more than 50 countries of the world, including Visa cards of Uzbekistan banks.
What documents are required to receive a remittance?
identity document
MTCN or the tracking number
full name of remitter
country of remitter
SWIFT code
NBFAUZ2X
Can I open a deposit remotely?
It is possible to remotely open, replenish and independently monitor the NBU's deposits using the Mobil App.
Can my close relatives replenish my deposits?
If you want to transfer the right to dispose of your deposit to a third party, you must execute a power of attorney certified through a notary office.
Do I need to contact the bank to close an online deposit?
No, you don't. The online deposit can be closed through the app.
What is capitalisation?
Capitalization is the addition of accrued interest to the principal amount of the deposit.
Demand Deposits
This is the deposit with no fixed withdrawal period and the depositor can withdraw the funds at any time.
Documents required to obtain a loan
Answer:
- Passports of founders, director, chief accountant;
- Order for Director’s appointment;
- Certificate of state registration;
- Decision of founders;
- Licenses;
- Cadastre file/ data sheet for the collateral;
- Photo of the collateral;
- Contract with the supplier;
- Copy of the rental agreement/ certificate
- Certificate of ownership for the premises used for business;
This list is not exhaustive for loan consideration and the consideration and Bank staff may request other information and documents regarding project concerned.
How long does it take for the application to be processed?
Time for processing takes 1-3 days depending on the completeness of the documents submitted.
What types of collateral are accepted for a loan?
Various collateral, including real estate, motor vehicles, as well as sureties of individuals or legal entities are accepted.
What are the conditions for early repayment of the loan?
Penalty-free early repayment of the loan is permitted
It is possible to get a loan with no business history?
The period of registration of the company at the time of filing the application must be more than 6 months
What hidden costs or additional terms and conditions may be?
It's worth noting that insurance and collateral costs may be in addition to the principal interest for the loan. However, there are no hidden costs
What are the collateral requirements for an auto loan?
The collateral can be the new car being purchased
What are the main advantages of auto loans for legal entities?
- Professional Consultation and Support: Our specialists are always ready to provide professional consultation and support at all stages of the process, helping clients maximize the benefits of the offered loan products.
- Flexible Terms: Option to choose the optimal term and loan amount.
- Ease of Application: Minimal document requirements and a quick application review process.
- Business support: Financing that helps to renew the car fleet
What is the application review period for an auto loan for legal entities?
The NBU aims to ensure a fast and efficient application review process. The average review period for an auto loan application for legal entities is 3 to 5 working days
What kind of documents are required to get a auto loan?
- Constituent documents of the company (charter, registration certificate)
- Documents confirming the authority of the company's representatives
- Vehicle Purchase Agreement
- Documents confirming ownership of the collateral property (if a collateral is required)
What types of vehicles can be purchased with an auto loan?
The option to purchase new vehicles from official dealers